KYC Policy
KYC Documentation

Online gaming license does not specify an exact process for account verification, leaving it to the operators to design one that ensures player identity verification.

At Rik Vip, our verification process involves three main steps: ID verification, proof of address, and proof of payment.

Players are required to provide documents within 72 hours after requesting a payout, and the merchant will review them within 48  hours.

ID Verification
ID Verification
  • Copy of a valid photo ID such as passport/driver’s license/government ID card. Both front and back sides must be provided.
  • If a photo ID is not available, we can accept a birth certificate, provided all four corners are visible. Additionally, we require a photo of the player holding the birth certificate with their face clearly visible.
  • We may, at our discretion, request additional identity proofs such as a photo/video selfie holding the ID.
Proof of Address
Proof of Address
  • Utility bill or bank statement displaying the player's name and residential address, issued within the last 3 months.
Proof of Payment
Proof of Payment
  • Verification depends on the deposit method used. Requirements may change periodically based on payment provider updates.

Payment Method

Required Proof

Card (Generic)

Copies of all debit/credit cards used. Must show signature, first six and last four digits. Players should black out the security code and middle digits for safety.

E-Wallets

Screenshot showing player’s [email/account number] and personal details.

Bank Statement

Issued within the last 3 months, showing bank name, account number, IBAN, BIC. All four corners visible. PDF or screenshot of casino deposit also required.

Pre-Paid Vouchers

No verification required.
How Are Documents Submitted?
Players can submit verification documents via
The designated sub-page on the Rik Vip website.
As a last resort, via email to [email protected]
Email must be sent from the registered email address on the player’s account.
Live chat submission is allowed only if the player is logged in. Documents submitted while logged out will not be accepted.
Refund Policy
  • No refunds once the deposit (including any bonus) has been played.
  • Refund requests must be submitted within:
    • 24 hours of the transaction OR
    • 30 days if a player claims unauthorized access to their account (e.g., by a minor or third party).
    • Requests should be sent to [email protected]
  • We reserve the right to withhold any refund until we fully verify the identity of the account holder. Players may be asked to provide certified identification.
    • Failure to comply within 30 days will result in account closure and forfeiture of funds. This decision is final.
  • Players are expected to play fairly. Usage of unfair methods (computer aids, betting systems, etc.) is prohibited.
  • Refund reviews are handled by RikVip and will be resolved within 30 working days upon approval.
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